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Mitel Communications Director

Mitel® Communications Director (MCD) call control software allows end users to operate their communications system with flexibility, ease, and reliability. This powerful software runs on a choice of platforms, such as the proprietary Mitel 3300 ICP or industry standard Oracle, HP, and IBM® servers, widening the scope of businesses and enterprises that will benefit from Mitel’s call control software.

Virtual Mitel Communications Director from Mitel Virtual Solutions

Mitel and VMware® have partnered to allow voice and business applications to run together in a virtualized environment. Now, Virtual Mitel Communications Director offers the same MCD functions and capabilities, while being treated like any other virtualized application in the data center.

Communicate smoothly, effectively, and dependably

MCD brings all of the Mitel call control that has powered the Mitel 3300 ICP for years – and much more. The integrated Mitel Dynamic Extension solution broadens the range of internal and external endpoints that may be connected to one user, and gives a workforce greater freedom to communicate from wherever their business takes them, without the burden of escalating mobility costs. Dynamic Extension features include:

  • External Hot Desking – allows users to answer calls to their extensions regardless of their physical location, whether they are on a different internal extension or an external endpoint
  • Personal Ring Group – lets up to eight external and internal endpoints ring simultaneously when a user’s primary number is called, yet maintain the primary number’s calling line ID when making outgoing calls
  • Group Presence – allows a user who is a member of several calling groups to change their availability for each group (present or absent) on a daily basis

Embedded multi-node management lets an enterprise manage multiple controllers – individually or within groups – from a single log-on at a single screen; and differentiated levels of SIP resiliency ensure endpoints are consistently available.

UC Express is a lightweight, server-less unified communications client that provides productivity enhancements like click-to-dial, incoming caller ID pop-up, PC-based missed calls and speed calls list, and personal (Microsoft® Outlook®) directory integration. It also provides an innovative telephony toolbar GUI that allows users to manage the functionality of their Mitel IP Phone with speed and ease – directly from the Microsoft Windows® taskbar on their PC desktop.

Mitel Communications Director frees businesses to communicate smoothly, effectively, and dependably with their clients and customers.

New MCD 4.1 Licensing

Significant software licensing changes are being introduced on the Mitel Communications Director 4.1 Software in January 2010. These structural changes to the core software will result in a simplified structure, packaging, and licensing model. For detailed information on how these changes will impact you, your customers and prospects.

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