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CTS Customer FIRST Technical Support Service

The CTS Customer First Technical Support Service is available to customers currently out of warranty, customers who do not have a support plan agreement, or those that prefer a per call billable arrangement. Through this service, Corporate Telephone Services factory trained Technical Support Specialists can provide you with the technical assistance that you need, when you need it.
 

The Technical Support Hotline should be contacted for assistance with the following:

  • Hardware troubleshooting
  • Software troubleshooting
  • Replacement part information
  • Repair instructions
  • Technician Dispatch

Please provide the serial number of your instrument when contacting Technical Support.
A Per Call remedial service program means that when you phone in your service call, your request is logged against other per call requests. Normally, all contract customers are given first priority for service. Per Call customers are important, but if there is a conflict, the contract service call will happen first. If response time is a concern for you, then allow yourself the reassurance that a CTS Managed WholeNet Maintenance service contract can offer.

Hours of Operation:

Monday – Friday 8:30 a.m. – 8:00 p.m. EST
and
After hours via our on-duty technical staff billed at after hour rates plus emergency service fee

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