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Call Recording and Logging

Today’s business environment requires peak efficiency and quality customer service. Mitel offers solutions by leading vendors that enable call recording, monitoring, evaluating and reporting.

For information on product and application interoperability, please call 800-274-1211.

CTS OAISYS®

is a leading developer of award-winning call recording and call center management solutions for a range of organizations, from small- to medium-sized businesses to multi-site large enterprises. Our solutions help companies within a variety of industries—including healthcare, automotive dealerships, financial services, and the public sector—attract and retain customers by digitally capturing phone-based interactions for simple retrieval, playback and management. OAISYS voice documentation technology enables organizations to improve risk management, quality assurance, customer retention, dispute resolution and other critical business concerns. OAISYS offers superior integration with the Mitel core business communications portfolio, leveraging Mitel MiTAI and OAI CTI for call control and the Mitel Secure Recording Connector (SRC) for secure call recording interoperability.

dvsAnalytics, Inc.™

is a leading provider of data, video, and speech recording and analytics solutions that deliver customer and organizational intelligence to improve workforce performance and enhance the customer experience.  Its award-winning technology suite, Encore™, incorporates recording, quality assurance, performance management, and coaching in a unified solution designed to gain insight into customer behavior, identify needs, and discover trends. For over 25 years, organizations such as communication services, financial services, healthcare, hospitality, publishing and retail, have relied on dvsAnalytics’ solutions to gain a competitive advantage and achieve greater efficiency. High-end functionality at an economical price with rapid implementation sums up why both resellers and customers embrace dvsAnalytics’ products.

VERINT®

(Formerly Mercom™ Systems, Inc.) provides award-winning interaction recording and performance evaluation solutions. With over 6000 Audiolog™ Interaction products installed in leading call centers, mission-critical public safety and government agencies, utilities, and financial institutions around the world,  Verint has achieved a reputation for excellence through solutions that transform recorded interactions into valuable business insight. Audiolog™ is compatible with virtually all telephone systems.

VoicePrint®

is a leading provider and innovator of interactions recording, call logging, quality management and performance optimization solutions for contact centers, financial traders, government, and public safety organizations worldwide. VPI’s flexible, software-based technology enables organizations to reliably capture, evaluate and analyze interactions in order to cultivate customer satisfaction, leading to substantial improvement of business performance. VPI systems are designed for reliability and adaptability, building on open standards technology and Commercially-Off-The-Shelf hardware for simple maintenance, integrations and expandability

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